Rallied AI

Rallied AI is an advanced AI technician designed specifically for Managed Service Providers (MSPs), enabling them to streamline their operations by autonomously resolving Level 1 (L1) and Level 2 (L2) support tickets. By integrating seamlessly with various tools in an MSP's tech stack, Rallied can handle routine tasks such as password resets, account unlocks, and mailbox permissions without human intervention. Users can interact with Rallied through familiar platforms like Slack or Microsoft Teams, making it feel like a real coworker. The main value proposition of Rallied lies in its ability to improve efficiency, reduce operational costs, and free up technical staff to focus on more strategic initiatives, ultimately driving business growth for MSPs. This innovative solution not only addresses the pressing need for additional L1 support but also alleviates the burden on higher-level technicians, ensuring that they can dedicate their skills to more impactful work.

Autonomous Ticket Resolution

Rallied AI can autonomously resolve L1 and L2 tickets by executing necessary actions such as resetting passwords, unlocking accounts, and managing mailbox permissions. This feature significantly reduces the time technicians spend on routine requests, allowing them to focus on higher-priority tasks.

Seamless Integration with Existing Tools

Rallied connects to a wide array of platforms, including ConnectWise, Autotask, Datto RMM, and more. This seamless integration ensures that it can work within your existing tech stack without requiring extensive setup, making it easier for MSPs to adopt and implement.

Intelligent Ticket Triage

With its intelligent triage capabilities, Rallied asks users the right questions to categorize requests by priority and fills in necessary fields. This allows for efficient routing to the appropriate technician, streamlining the support process and enhancing overall service delivery.

Onboarding and Offboarding Automation

Rallied simplifies the onboarding and offboarding processes for employees by automating tasks such as license allocation, Active Directory account creation, and security group assignments. This automation ensures a smooth transition for new hires and departing contractors, saving time and reducing administrative overhead.

Enhancing Technical Efficiency

By automating L1 and L2 ticket resolutions, Rallied allows MSPs to improve their operational efficiency. Technicians can focus on complex issues that require human expertise rather than wasting time on repetitive tasks.

Reducing Hiring Costs

The cost of hiring an additional L1 technician can be substantial. Rallied provides a cost-effective alternative by handling the workload typically assigned to entry-level support staff, allowing MSPs to scale without incurring additional payroll expenses.

Improving Response Times

With Rallied managing common support requests, response times to incidents are significantly improved. This leads to higher customer satisfaction as issues are resolved quickly and efficiently without human delay.

Streamlining Documentation and Knowledge Management

Rallied can pull documentation from platforms like IT Glue or Hudu to assist in ticket resolution. This capability ensures that technicians have access to the necessary information, fostering a more knowledgeable support environment.

What if it breaks something?

Rallied AI operates under defined parameters set by the MSP. You can choose which tasks Rallied can handle autonomously and where human intervention is necessary, minimizing the risk of errors.

How long does it take to implement Rallied?

Rallied can be connected to your tech stack and go live within the same week. This rapid deployment is a significant advantage over other AI tools that often require lengthy installation processes.

Is a dedicated admin needed to manage Rallied?

Unlike many other AI tools that require continuous supervision, Rallied functions independently without needing a full-time administrator. Once set up, it can operate autonomously, allowing your team to focus on more critical tasks.

Can Rallied handle complex issues?

While Rallied excels at resolving L1 and L2 tickets, more complex issues are routed to the appropriate technicians. This ensures that while routine tasks are automated, critical problems still receive the necessary human attention.